Return/Refund

To initiate an exchange, please contact our customer service team at info@tovogues.com within 5 days of receiving the item. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@tovogues.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@tovogues.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds and Cancellation

Unfortunately, we cannot accept returns on sale items or gift cards.

We will notify you once we’ve received and inspected your return, Cancellation and refund is not possible against any orders. Please remember In case of return on an order, the amount will be credited back to the customer in the form of store credit.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@tovogues.com.